Emergency Readiness at Work: A Case Study of Our ERA’s Partnership with Jumia
Jumia is Africa’s leading e-commerce platform, connecting millions of buyers and sellers across the continent.
In Nigeria, its operations span a vast network of warehouses, offices, delivery hubs, and riders who keep goods moving to customers every day.
With thousands of staff and delivery agents working in fast-paced, high-pressure environments, safety and wellbeing are critical. Yet, despite having internal safety measures, Jumia faced a persistent challenge, how to respond quickly and effectively when medical emergencies occurred on-site or in the field.
Challenge
Jumia’s business thrives on speed, reliability, and customer satisfaction, but behind the scenes, the company faced a pressing challenge. In the event of accidents, sudden illnesses, or other medical crisis at work, employees did not have immediate access to professional emergency support. These delays in getting help posed real risks, not only to staff health and safety but also to productivity and morale. Jumia’s lack of trained first aid responders on site meant a lot for the health and safety of its staff. All of these gaps posed the risk of poor outcomes. To bring this vision to life, Jumia sought a trusted partner with a health facility that could provide reliable, round-the-clock emergency response for every employee, timely pre-hospital care for staff, anywhere and anytime they were working.
Solution
Emergency Response Africa (ERA) stepped in to design a complete emergency response solution tailored to Jumia’s operations. Through a formal partnership, ERA integrated its 24/7 emergency dispatch service with Jumia’s safety network, ensuring that help was always just a toll-free call or mobile app request away.
When an incident occurs, Jumia staff can instantly request help via ERA’s dedicated emergency line or app. A qualified medical professional provides immediate phone-based first aid instructions while simultaneously dispatching trained Medical First Responders to the exact location, arriving in under 20 minutes where possible.
If evacuation is needed, an ambulance transports the patient to an ERA-certified Emergency Ready Hospital, ensuring continuity of care. Jumia’s plan covers up to twelve emergency callouts per year for each service location, including ambulance evacuations.
Results
By partnering with ERA, Jumia made high-quality emergency medical services affordable and scalable across its operations. The package allows for multiple emergency callouts, including treatment, drugs, equipment, ambulance evacuation, and site readiness assessments, all without unpredictable or prohibitive costs. Even additional services beyond the plan are available at transparent flat rates, removing the hesitation that cost concerns can cause in life-threatening moments.
Using Technology to Save Lives
Speed is critical in emergencies, and technology plays a key role in making that possible. ERA’s platform connects patients, responders, and hospitals in real-time. GPS tracking helps locate the enrollee instantly, while medical records can be shared with hospitals before arrival. These tools help reduce wait times and improve coordination. For example, hospitals now receive updates before the patient arrives, so emergency teams are prepped and ready. This efficient process, powered by smart systems, saves lives and boosts confidence in Hygeia’s care delivery.
Affordable Access to Emergency Care
By partnering with ERA, Jumia made high-quality emergency medical services affordable and scalable across its operations. The package allows for multiple emergency callouts, including treatment, drugs, equipment, ambulance evacuation, and site readiness assessments, all without unpredictable or prohibitive costs. Even additional services beyond the plan are available at transparent flat rates, removing the hesitation that cost concerns can cause in life-threatening moments.
Why This Matters for Nigeria’s Healthcare Future
ERA’s collaboration with Jumia sets a new benchmark for corporate emergency preparedness in Nigeria. It shows how integrating professional pre-hospital care into workplace safety systems can transform outcomes and save lives. In an environment where delays often mean the difference between recovery and tragedy, Jumia’s proactive approach offers a model for other businesses.
If you manage a corporate workforce, logistics operation, or service network, now is the time to invest in dependable emergency care for your staff. Partner with Emergency Response Africa and join the growing movement to save lives before patients even reach the hospital. Contact us at contact@emergencyresponseafrica.com to get started.
Emergency help at the touch of a button.
