Frequently Asked Questions
FAQ
QUESTIONS ABOUT ERA
When you call our toll-free emergency number (0 8000 2255 372), you are immediately connected to a trained medical dispatcher. The dispatcher will assess the situation (triage) and quickly connect you with the nearest available emergency responders, including paramedics, ambulances, and medical professionals. We ensure on-site treatment and, where necessary, safe transport to a verified emergency-ready hospital.
Most health insurance plans only begin to cover your care once you arrive at the hospital. Emergency medical cover ensures that you get the urgent care you need before you reach the hospital, from dispatching an ambulance to stabilizing you on-site, and getting you to the right facility fast. It bridges the gap between the incident and hospital care, which can be life-saving.
Yes! Our emergency toll-free number (0 8000 2255 372) is available 24/7, every day of the week. No matter the time or day, help is just one call away.
Emergency Response Africa (ERA) offers a connected emergency care system, not just an ambulance. Unlike traditional ambulance services, ERA coordinates the entire emergency response process from real-time dispatch, triage, on-site care, to hospital coordination. Our growing network of verified responders and hospitals ensures faster, smarter, and more reliable care when minutes matter most.
No, ERA is a social enterprise, a for-profit company committed to solving critical healthcare challenges and saving lives. Our mission is to ensure fast and reliable emergency care across Africa.
