Frequently Asked Questions
What are the benefits of the travel healthcare plans?
The Emergency Response Africa travel healthcare plans offer a range of benefits, such as onsite treatment by medical first responder, ambulance service, immediate emergency request via mobile app for iOS and Android users, and access to Armed security response and other emergency response services.
What are the coverage periods for the travel healthcare plans?
Emergency Response Africa offers three coverage periods for their travel healthcare plans, which include a single trip to Nigeria (up to 60 days), any trip to Nigeria (365 days), and unlimited emergency within Nigeria (12 months)
How many ambulance evacuations are included in the plans?
Various plans for ambulance evacuations, such as a 60-day plan for 1 evacuation, while 365 days will give you up to 3 evacuations.
Are there additional charges for specific services?
Some services in the travel healthcare plans will require additional charges, such as access to armed security or ambulance transfer from the hospital to a diagnostic center or another hospital.
Are there special perks and Discounts?
We have special perks and discounts like the 'Allow me to enjoy myself,' which covers discounts and additional benefits when using Emergency Response Africa travel healthcare plans. The offers are sent to the user's inbox, creating an exclusive experience while traveling in Nigeria.
Frequently Asked Questions
What are the benefits of the travel healthcare plans?
The Emergency Response Africa travel healthcare plans offer a range of benefits, such as onsite treatment by medical first responder, ambulance service, immediate emergency request via mobile app for iOS and Android users, and access to Armed security response and other emergency response services.
What are the coverage periods for the travel healthcare plans?
Emergency Response Africa offers three coverage periods for their travel healthcare plans, which include a single trip to Nigeria (up to 60 days), any trip to Nigeria (365 days), and unlimited emergency within Nigeria (12 months)
How many ambulance evacuations are included in the plans?
Various plans for ambulance evacuations, such as a 60-day plan for 1 evacuation, while 365 days will give you up to 3 evacuations.
Are there additional charges for specific services?
Some services in the travel healthcare plans will require additional charges, such as access to armed security or ambulance transfer from the hospital to a diagnostic center or another hospital.
Are there special perks and Discounts?
We have special perks and discounts like the 'Allow me to enjoy myself,' which covers discounts and additional benefits when using Emergency Response Africa travel healthcare plans. The offers are sent to the user's inbox, creating an exclusive experience while traveling in Nigeria.
Get Emergency Healthcare and
Security in Minutes.
without worrying about your health and security.
HOW IT WORKS
1
Register
Choose your plan
2
Prepare
Download Signal by ERA
on your app store and
create a profile
on your app store and
create a profile
3
Enjoy
Fly into Nigeria with total peace of mind and begin enjoying great perks delivered straight to your inbox.
mind and begin enjoying great perks
delivered straight to your inbox.
Our Partners
What would you do if an emergency interrupts your plans?
- Food poisoning
- Malaria, COVID or other illness
- Injuries
- Road accidents
- Security incidents / Harassment
GET A PLAN THAT WORKS IN NIGERIA
In the best-case scenario, some manage to get to the nearest hospital and seek care. But for more than 1.2 million Nigerians every year, their emergency kills them. Concerned? We should all be.
So, take action.
Add emergency cover to your travel plans to know that you are protected.
- Coverage period
- 24/7 toll-free emergency line
- Signal Emergency Request mobile app for iOS and Android
- Immediate access to phone First Aid from emergency medics
- Response time as low as 10 minutes
- Onsite treatment from qualified Medical First Responders
- Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals
- Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit
- Ambulance transfer from hospital to diagnostic center/ another hospital
- Access to Armed security response
- Access to curated database and support for security, fire, and other emergency response
- ‘Allow me to enjoy myself’ Perks and Discounts’
The length of time your plan is effective for. For single-trip emergency, your coverage lasts for a maximum of 60 days and can be used anytime within 6 months of purchase. For multi-trip and all-inclusive emergency, you may travel and access services anytime within your coverage period.
24/7 access to our fully-staffed emergency dispatch center including on all public holidays.
Access help at the click of a button with Signal by ERA. Available in the Google Play and App Store.
Access immediate first aid guidance while help is on the way.
Response times will vary based on location and distance however we aim to be on the scene within 10 minutes. Estimated Time of Arrival will be communicated by Dispatchers with real-time updates provided throughout.
Our paramedics arrive prepared to treat on site and transport patients as required.
Patients will only be transported to a hospital of their choosing or hospitals we have verified as Emergency-Ready. Visit our website to learn more. Covered distance between patient pickup and drop off is 50km. Longer distances may attract additional charges.
If needed, Emergency Response Africa will pay an admission deposit of up to 100,000 Naira to your chosen hospital to ensure prompt quality treatment for the first 24 hours. This admission deposit must be refunded to Emergency Response Africa within 14 days of admission.
We will transport the patient to another hospital or for diagnostic tests after initial emergency treatment.
Access immediate armed security response through our trusted partner and the leader in private security services, Halogen Group. Get support whether you need private security response or to engage with the Nigerian Police Force and other Government Security Forces.
A single emergency request to our dispatch center can put you in touch with other emergency services such as fire, domestic violence and more.
Enjoy special discounts on us to make your emergency-free trip that much more fun.
Single Trip Emergency
Secure your fun with this plan that provides emergency coverage for a single trip to Nigeria of up to 60 days.
- Up to 60 days Cover
- Up to 1 evacuation
- Additional charges apply
- Additional charges apply
Multi Trip Emergency
Whether you are travelling for 3 days or 300 days, this plan provides emergency coverage for any trips to Nigeria within a 12-month period.
- 365 days
- Up to 3 evacuations
- Additional charges apply
- Additional charges apply
All-Inclusive Emergency
Get unlimited emergency coverage for all your stays in Nigeria within a 12-month period.
- 365 days
- Additional charges apply
Single Trip Emergency
| Coverage period | Up to 60 days |
|---|---|
| 24/7 toll-free emergency line |  |
| Signal Emergency Request mobile app for iOS and Android | |
| Immediate access to phone First Aid from emergency medics | |
| Response time as low as 10 minutes | |
| Onsite treatment from qualified Medical First Responders | |
| Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals | Up to 1 evacuations |
| Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit | |
| Ambulance transfer from hospital to diagnostic center/ another hospital | Additional charges apply |
| Access to Armed security response | Additional charges apply |
| Access to curated database and support for security, fire, and other emergency response | |
| Allow me to enjoy myself’ Perks and Discounts’ | |
$89
$59
Multiple Trip Emergency
| Coverage period | 365 days |
|---|---|
| 24/7 toll-free emergency line | |
| Signal Emergency Request mobile app for iOS and Android | |
| Immediate access to phone First Aid from emergency medics | |
| Response time as low as 10 minutes | |
| Onsite treatment from qualified Medical First Responders | |
| Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals | Up to 3 evacuations |
| Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit | |
| Ambulance transfer from hospital to diagnostic center/ another hospital | Additional charges apply |
| Access to Armed security response | Additional charges apply |
| Access to curated database and support for security, fire, and other emergency response | |
| Allow me to enjoy myself’ Perks and Discounts’ | |
$199
$99
All-Inclusive Emergency
| Coverage period | 365 days |
|---|---|
| 24/7 toll-free emergency line | |
| Signal Emergency Request mobile app for iOS and Android | |
| Immediate access to phone First Aid from emergency medics | |
| Response time as low as 10 minutes | |
| Onsite treatment from qualified Medical First Responders | |
| Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals | |
| Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit | |
| Ambulance transfer from hospital to diagnostic center/ another hospital | |
| Access to Armed security response | Additional charges apply |
| Access to curated database and support for security, fire, and other emergency response | |
| Allow me to enjoy myself’ Perks and Discounts’ | |
$499
$349
Buying travel plans for a group?
Important Notes
-
Coverage areas include Lagos, Abuja, Port Harcourt, Ibadan, Delta, and environs. Not sure
if the places you will be visiting are covered? Contact us. -
Emergency requests can be submitted through the Signal mobile app or by calling the toll-free
helpline. Phone requests will require subscribers to identify themselves. -
Response times will vary by distance however as low as 10 minutes. Medical Dispatchers will always provide
an Estimated Time of Arrival (ETA) and phone first aid to stabilize patients while help is on the way. -
Roadside evacuations include local and interstate roads within coverage areas. Evacuations exceeding 50km
will attract an additional charge. -
Hospital deposit may be made by ERA to secure prompt admission and immediate stabilization
and treatment for the first 24 hours of care. The deposit must be refunded by the patient or family within 14 days.
QUOTES
The service is swift and reliable. More people need to know about ERA
They arrived on time and attended to the patient immediately.
Stay up to date about our plans and get special offers for your next trip.
Get up to 10% off through our ‘allow me to enjoy myself’ discounts
Why trust Emergency
Response Africa?
Values-driven.
We launched in 2021 because our founder personally experienced the power of calling 9-1-1 in North America to save a loved one in an emergency. We believe everyone deserves access to emergency care and are committed to delivering it across the continent.
Speed & reliability powered by technology.
When you need our help, every second counts. We have built state-of-the-art technology and created a network of care to get help to the scene of every emergency as quickly as possible. Your emergency is our emergency.
Quality care is #1 priority.
We align our prehospital care protocols with global best practices and work hard to train and develop our team and partners. Quality care is as much about empathy as it is about medicine, and that’s why as soon as you reach out, you can expect warm, reassuring direction and support from end to end.
Because over 1,000 others have!
Our patients and their families say it best.
