Frequently Asked Questions
Frequently Asked Questions
Who can buy the emergency care plan?
Any Nigerian living in the diaspora or in Nigeria can get an emergency care plan. Want to buy a plan for someone else? Get in touch with us at contact@emergencyresponseafrica.com.
Is Emergency Response Africa licensed to provide such a service?
Emergency Response Africa is a healthcare technology company headquartered in Ontario, Canada and duly incorporated in Nigeria.
Who are your first responders?
All our first responders are licensed medical professionals - doctors, nurses, or paramedics - in good standing with their relevant professional bodies and undergo regular additional life support training and certification.
Can I only pay in Dollars?
No, you can pay in Naira, Pounds or US Dollars.
How can I reach support?
Call or send a WhatsApp message to +2348089200630
Email contact@emergencyresponseafrica.com and a member of our team will respond to your inquiry in 24 hours.
Can I change to a different plan?
All plan change requests will be considered on a case-by-case basis. We want to make sure you have the right plan for your needs, so send an email to contact@emergencyresponseafrica.com and we’ll get back to you as soon as possible.
Is this service also available to people living in Nigeria?
Yes, it is.
What is your response time?
Response times will vary by location however our response times are as low as 10 mins in Lagos. Users of our services appreciate the speed, efficiency and support we provide.
Is this an insurance policy?
No, it is not. An emergency plan ensures access to immediate help at the scene and transportation to hospital. Our emergency plans also include a hospital deposit of up to N100,000 to ensure emergency treatment in the first 24 hours. A health insurance plan is strongly recommended for your routine and major non-emergency healthcare needs. Contact us for insurance plan recommendations.
Are services available outside Lagos?
Yes! Our emergency response services are available in Lagos, Abuja, Port Harcourt, Ibada, Asaba and environs. We have partners in 10 states in Nigeria and for emergency incidents outside of our coverage areas, we will work with you to find help.
Can I get a plan for my family in Nigeria?
Yes you can. You can do that by making a bulk purchase.
What types of emergency cases do you address?
We address medical emergencies related to sudden illness and trauma (accidents). In partnership with Nigeria’s leading private security services provider, we also address security-related emergencies such as assault, armed robbery, kidnapping and more.
What if I don’t have an emergency? What kinds of perks do I have access to?
As a subscriber you get access to our “Allow me to enjoy myself” perks - designed to help you get the most out of your stay! Enjoy discounts on transportation and car rentals, health services like in-home lab testing and medication delivery, recreation and entertainment events. Details about your perks will be shared with you by email with more added every week!
FAQs
Frequently Asked Questions
Who can buy the emergency care plan?
Any Nigerian living in the diaspora or in Nigeria can get an emergency care plan. Want to buy a plan for someone else? Get in touch with us at contact@emergencyresponseafrica.com.
Is Emergency Response Africa licensed to provide such a service?
Emergency Response Africa is a healthcare technology company headquartered in Ontario, Canada and duly incorporated in Nigeria.
Who are your first responders?
All our first responders are licensed medical professionals - doctors, nurses, or paramedics - in good standing with their relevant professional bodies and undergo regular additional life support training and certification.
Can I only pay in Dollars?
No, you can pay in Naira, Pounds or US Dollars.
How can I reach support?
Call or send a WhatsApp message to +2348089200630
Email contact@emergencyresponseafrica.com and a member of our team will respond to your inquiry in 24 hours.
Can I change to a different plan?
All plan change requests will be considered on a case-by-case basis. We want to make sure you have the right plan for your needs, so send an email to contact@emergencyresponseafrica.com and we’ll get back to you as soon as possible.
Is this service also available to people living in Nigeria?
Yes, it is.
What is your response time?
Response times will vary by location however our response times are as low as 10 mins in Lagos. Users of our services appreciate the speed, efficiency and support we provide.
Is this an insurance policy?
No, it is not. An emergency plan ensures access to immediate help at the scene and transportation to hospital. Our emergency plans also include a hospital deposit of up to N100,000 to ensure emergency treatment in the first 24 hours. A health insurance plan is strongly recommended for your routine and major non-emergency healthcare needs. Contact us for insurance plan recommendations.
Are services available outside Lagos?
Yes! Our emergency response services are available in Lagos, Abuja, Port Harcourt, Ibada, Asaba and environs. We have partners in 10 states in Nigeria and for emergency incidents outside of our coverage areas, we will work with you to find help.
Can I get a plan for my family in Nigeria?
Yes you can. You can do that by making a bulk purchase.
What types of emergency cases do you address?
We address medical emergencies related to sudden illness and trauma (accidents). In partnership with Nigeria’s leading private security services provider, we also address security-related emergencies such as assault, armed robbery, kidnapping and more.
What if I don’t have an emergency? What kinds of perks do I have access to?
As a subscriber you get access to our “Allow me to enjoy myself” perks - designed to help you get the most out of your stay! Enjoy discounts on transportation and car rentals, health services like in-home lab testing and medication delivery, recreation and entertainment events. Details about your perks will be shared with you by email with more added every week!
Get Emergency Healthcare and
Security in Minutes.
Enjoy all your #DettyDecember plans in Nigeria
without worrying about your health and security.
without worrying about your health and security.
HOW IT WORKS
Let’s get you started on your safe trip to Nigeria in three easy steps
1
Register
Choose your plan
Register
Choose your plan
2
Prepare
Download Signal by ERA
on your app store and
create a profile
Prepare
Download Signal by ERA
on your app store and
create a profile
on your app store and
create a profile
3
Enjoy
Fly into Nigeria with total peace of mind and begin enjoying great perks delivered straight to your inbox.
Enjoy
Fly into Nigeria with total peace of
mind and begin enjoying great perks
delivered straight to your inbox.
mind and begin enjoying great perks
delivered straight to your inbox.
Our Partners
What would you do if an emergency interrupts your plans?
The # 1 concern among Nigerians in the diaspora planning a trip back home is SAFETY.
Insecurity, potential medical emergencies, and bad roads, combined with a lack of reliable emergency response means that if anything happens, you are on your own. Which hospital should you go to? How would you get there? Will they treat you when you arrive or delay? It doesn’t have to be this way.
A little planning ahead for your safety can go a long way to make sure you are taken care of in an emergency and can keep enjoying yourself.
Be prepared in case of:
- Food poisoning
- Malaria, COVID or other illness
- Injuries
- Road accidents
- Security incidents / Harassment
GET A PLAN THAT WORKS IN NIGERIA
Instead of hoping nothing happens, you can take decisive action. At Emergency Response Africa, our ethos is ‘expect the best but prepare for the worst’. We see it every day in Nigeria – sudden illness, road accidents, and trauma – these emergencies happen to everyone regardless of who they are, where they come from, and what they have.
In the best-case scenario, some manage to get to the nearest hospital and seek care. But for more than 1.2 million Nigerians every year, their emergency kills them. Concerned? We should all be.
So, take action.
In the best-case scenario, some manage to get to the nearest hospital and seek care. But for more than 1.2 million Nigerians every year, their emergency kills them. Concerned? We should all be.
So, take action.
Add emergency cover to your travel plans to know that you are protected.
Traveling to Lagos, Abuja, Port Harcourt, Ibadan, Delta, and environs? We have a plan for you.
- Coverage period
- 24/7 toll-free emergency line
- Signal Emergency Request mobile app for iOS and Android
- Immediate access to phone First Aid from emergency medics
- Response time as low as 10 minutes
- Onsite treatment from qualified Medical First Responders
- Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals
- Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit
- Ambulance transfer from hospital to diagnostic center/ another hospital
- Access to Armed security response
- Access to curated database and support for security, fire, and other emergency response
- ‘Allow me to enjoy myself’ Perks and Discounts’
The length of time your plan is effective for. For single-trip emergency, your coverage lasts for a maximum of 60 days and can be used anytime within 6 months of purchase. For multi-trip and all-inclusive emergency, you may travel and access services anytime within your coverage period.
24/7 access to our fully-staffed emergency dispatch center including on all public holidays.
Access help at the click of a button with Signal by ERA. Available in the Google Play and App Store.
Access immediate first aid guidance while help is on the way.
Response times will vary based on location and distance however we aim to be on the scene within 10 minutes. Estimated Time of Arrival will be communicated by Dispatchers with real-time updates provided throughout.
Our paramedics arrive prepared to treat on site and transport patients as required.
Patients will only be transported to a hospital of their choosing or hospitals we have verified as Emergency-Ready. Visit our website to learn more. Covered distance between patient pickup and drop off is 50km. Longer distances may attract additional charges.
If needed, Emergency Response Africa will pay an admission deposit of up to 100,000 Naira to your chosen hospital to ensure prompt quality treatment for the first 24 hours. This admission deposit must be refunded to Emergency Response Africa within 14 days of admission.
We will transport the patient to another hospital or for diagnostic tests after initial emergency treatment.
Access immediate armed security response through our trusted partner and the leader in private security services, Halogen Group. Get support whether you need private security response or to engage with the Nigerian Police Force and other Government Security Forces.
A single emergency request to our dispatch center can put you in touch with other emergency services such as fire, domestic violence and more.
Enjoy special discounts on us to make your emergency-free trip that much more fun.
Single Trip Emergency
Secure your fun with this plan that provides emergency coverage for a single trip to Nigeria of up to 60 days.
$
59
$89
- Up to 60 days Cover
- Up to 1 evacuation
- Additional charges apply
- Additional charges apply
Multi Trip Emergency
Whether you are travelling for 3 days or 300 days, this plan provides emergency coverage for any trips to Nigeria within a 12-month period.
$
99
$199
- 365 days
- Up to 3 evacuations
- Additional charges apply
- Additional charges apply
All-Inclusive Emergency
Get unlimited emergency coverage for all your stays in Nigeria within a 12-month period.
$
349
- 365 days
- Additional charges apply
Single Trip Emergency
Secure your fun with this plan that provides emergency coverage for a single trip to Nigeria of up to 60 days.
| Coverage period | Up to 60 days |
|---|---|
| 24/7 toll-free emergency line |  |
| Signal Emergency Request mobile app for iOS and Android | |
| Immediate access to phone First Aid from emergency medics | |
| Response time as low as 10 minutes | |
| Onsite treatment from qualified Medical First Responders | |
| Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals | Up to 1 evacuations |
| Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit | |
| Ambulance transfer from hospital to diagnostic center/ another hospital | Additional charges apply |
| Access to Armed security response | Additional charges apply |
| Access to curated database and support for security, fire, and other emergency response | |
| Allow me to enjoy myself’ Perks and Discounts’ | |
$89
$59
Multiple Trip Emergency
Whether you are travelling for 3 days or 300 days, this plan provides emergency coverage for any trips to Nigeria within a 12-month period.
| Coverage period | 365 days |
|---|---|
| 24/7 toll-free emergency line | |
| Signal Emergency Request mobile app for iOS and Android | |
| Immediate access to phone First Aid from emergency medics | |
| Response time as low as 10 minutes | |
| Onsite treatment from qualified Medical First Responders | |
| Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals | Up to 3 evacuations |
| Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit | |
| Ambulance transfer from hospital to diagnostic center/ another hospital | Additional charges apply |
| Access to Armed security response | Additional charges apply |
| Access to curated database and support for security, fire, and other emergency response | |
| Allow me to enjoy myself’ Perks and Discounts’ | |
$199
$99
All-Inclusive Emergency
Get unlimited emergency coverage for all your stays in Nigeria within a 12-month period.
| Coverage period | 365 days |
|---|---|
| 24/7 toll-free emergency line | |
| Signal Emergency Request mobile app for iOS and Android | |
| Immediate access to phone First Aid from emergency medics | |
| Response time as low as 10 minutes | |
| Onsite treatment from qualified Medical First Responders | |
| Ambulance evacuation from home or roadside to verified Emergency-Ready Hospitals | |
| Immediate admission to Hospital with refundable care deposit Up to N100,000 hospital admission credit | |
| Ambulance transfer from hospital to diagnostic center/ another hospital | |
| Access to Armed security response | Additional charges apply |
| Access to curated database and support for security, fire, and other emergency response | |
| Allow me to enjoy myself’ Perks and Discounts’ | |
$499
$349
Buying travel plans
You can make bulk purchases as a TravelSafe Partner or if you are travelling as a group.
Important Notes
-
Coverage areas include Lagos, Abuja, Port Harcourt, Ibadan, Delta, and environs. Not sure
if the places you will be visiting are covered? Contact us. -
Emergency requests can be submitted through the Signal mobile app or by calling the toll-free
helpline. Phone requests will require subscribers to identify themselves. -
Response times will vary by distance however as low as 10 minutes. Medical Dispatchers will always provide
an Estimated Time of Arrival (ETA) and phone first aid to stabilize patients while help is on the way. -
Roadside evacuations include local and interstate roads within coverage areas. Evacuations exceeding 50km
will attract an additional charge. -
Hospital deposit may be made by ERA to secure prompt admission and immediate stabilization
and treatment for the first 24 hours of care. The deposit must be refunded by the patient or family within 14 days.
QUOTES
In a country with the little or no value attached to human lives, ERA comes as a breath of fresh air for emergency services
The service is swift and reliable. More people need to know about ERA
They arrived on time and attended to the patient immediately.
Stay up to date about our plans and get special offers for your next trip.
Get up to 10% off through our ‘allow me to enjoy myself’ discounts
We’ve partnered with some of the hottest brands to make sure you have a good time. Special discounts will be sent to your inbox!
Why trust Emergency
Response Africa?
Values-driven.
We launched in 2021 because our founder personally experienced the power of calling 9-1-1 in North America to save a loved one in an emergency. We believe everyone deserves access to emergency care and are committed to delivering it across the continent.
Speed & reliability powered by technology.
When you need our help, every second counts. We have built state-of-the-art technology and created a network of care to get help to the scene of every emergency as quickly as possible. Your emergency is our emergency.
Quality care is #1 priority.
We align our prehospital care protocols with global best practices and work hard to train and develop our team and partners. Quality care is as much about empathy as it is about medicine, and that’s why as soon as you reach out, you can expect warm, reassuring direction and support from end to end.
Because over 1,000 others have!
Our patients and their families say it best.
“Keep up the good work. May the Lord bless you. Thanks so, so much for your response it is very very encouraging”
“In a country with the little or no value attached to human lives, ERA comes as a breath of fresh air for emergency services”
