How does ERA work?

Training: We are training a network of emergency medical responders using a tiered approach - short, intensive training paired with hours of practical experience before advancing to the next level of training. This enables individuals who are available both part-time and full-time to serve as emergency responders. For some, this is the first step to a fulfilling as a Paramedic.

Technology: Our proprietary dispatch and communications platform connects the public, first responders, and hospitals, forming a seamless network of care. Victims can get help by using our mobile application, calling our emergency number, or texting our SMS line. Responders receive alerts about nearby emergencies on their ERA Responder mobile application and take action, getting advice from a virtual doctor-on-call, if necessary. When required, partner hospitals receive an alert about incoming emergency victims, enabling them to prepare to receive and treat the victims.

Transportation: We know that getting to the hospital fast could be the difference between life and death. Yet, few functioning ambulances are available because ambulances are expensive to acquire and maintain. Using fully-equipped ambulance tricycles, ERA minimizes the cost associated with medical transportation, and significantly reduces response and travel time in traffic-heavy areas.

How do we plan to execute?

ERA has set a number of milestones to achieve on the path to providing our service to all Nigerians. They include:

  • Prototype development - May to June 2019 (Ongoing)
  • Customer review and testing - July 2019
  • Build and test technology application - July to October 2019
  • Healthcare facility mapping & database - August to September 2019
  • Pilot training and technology (Lagos) - November 2019 to April 2020
  • Official launch (Lagos) - October 2020
  • Expansion - 2020 to 2025.

What kinds of emergencies does ERA respond to?
ERA first responders are trained to promptly address any medical emergency. Medical emergencies often arise in the context of normal everyday activities e.g. in the home, at work, or at an event, as well as in unexpected circumstances e.g. house fire, building collapse, road traffic accident. Emergencies range from minor injuries to major medical events such as loss of consciousness, stroke, or heart attack. The goal of an ERA first responder is to treat and discharge minor emergencies on site, and in major emergencies, stabilize a victim’s medical condition and facilitate transfer to the most appropriate hospital
How does ERA work within the healthcare system?

ERA’s model is designed to complement the existing healthcare system by addressing the gaps. Where no ambulance services exist, we function as pre-hospital care providers and medical transport. In the presence of government-owned ambulance services, our first responders are first on the scene to deliver care and may collaborate with ambulance workers to transfer patients to hospital where appropriate.

In minor emergencies, ERA first responders may treat and discharge victims at the scene, however they do not replace doctors visits and may refer victims to see a physician for follow up as required.

How can I support ERA? I donated, how do I receive my perk?

We welcome support from the community! Consider making a contribution on our GoFundMe Campaign page to support us financially. We also need constant feedback from our users. Contact us to be part of a user group to test our technology. You get the inside view.

If you’ve already donated, thank you! To claim your perk, please send an email to .

How can I be sure my money is going to the right place?
Our team is committed to building trust in every area of our business; that’s why our values spell TRUST. Throughout the fundraising campaign period and for at least 3 months after, we will actively share updates on our progress and how the funds are being utilized on the GoFundMe page. All donors will receive these updates. After this period, subscribers to our newsletter can expect to continue to receive relevant updates.
What are the qualifications of the first responder? Who can be a first responder?

All ERA first responders are trained and certified as Emergency Medical Responders, Paramedics or healthcare professionals. Training and certification will be delivered in compliance with the Federal Ministry of Health.

Anyone who is willing to commit at least a few hours a month to respond to emergencies can be a first responder. Interested? Apply here.
Does ERA charge for its services? Is ERA not for profit?
ERA is a social enterprise - a for-profit organization committed to creating social benefit for the community. Individuals can expect to pay a small annual subscription fee to be able to utilize the service as needed throughout the year. This fee may be paid directly, through your employer or through your insurance policy.
What makes ERA different? How is ERA more than just another ambulance service?
We recognize that the problem is not that people cannot get to hospital. Whether in their own private vehicle or with the help of a passerby, victims in Nigeria get to hospital. However, death and disability occur when there is a delay in receiving lifesaving treatment. ERA seeks to bring that lifesaving treatment to the scene of the emergency and ensure that the advanced lifesaving care that only a hospital can provide is readily accessible by reducing the chances of rejection and delay.
How can I get in touch?
Visit our Contact us page for all the ways to reach us.