Products & Services
Signal Software and 24/7 Command Center
Our 24/7 Emergency Command Center is at the center of every successful emergency response. Reliability and continuity are crucial during any emergency situation and individuals, businesses, and governments need a 24-hour, 7 days a week, 365 days a year emergency care system. The Emergency Response Africa Command Center, powered by our proprietary Signal Software system provides a central coordination point to ensure fast, seamless responses across thousands of kilometers. Emergency Response Africa (ERA) has the experience, manpower, and reach to keep you emergency proof all through 24/7.
How does our Command Center work?
Care begins from the moment an emergency is reported through the Signal mobile app or 24/7 toll-free emergency helpline. Our Command Center is staffed by qualified Emergency Medical Dispatchers who immediately triage each case and dispatch a rapid response team, while providing phone-based first aid support, and the reassurance that can calm even the most intense situations. Our Medical Dispatch and Response teams operate in line with global best practices for prehospital care.
Signal by ERA
Speed Powered by Technology
The Signal by ERA software platform is an innovative ecosystem of applications designed to facilitate fast, seamless emergency dispatching, end-to-end communication and data transfer. Using GPS-location and smart dispatching, Signal gets care to those who need it most, when they need it most.
Get emergency-ready by downloading Signal by ERA on the Apple or Google Play Store and registering. Request any of our services with the touch of a button, and get the help you need.
FAQ
When you call our toll-free emergency number (0 8000 2255 372), you are immediately connected to a trained medical dispatcher. The dispatcher will assess the situation (triage) and quickly connect you with the nearest available emergency responders, including paramedics, ambulances, and medical professionals. We ensure on-site treatment and, where necessary, safe transport to a verified emergency-ready hospital.
Most health insurance plans only begin to cover your care once you arrive at the hospital. Emergency medical cover ensures that you get the urgent care you need before you reach the hospital, from dispatching an ambulance to stabilizing you on-site, and getting you to the right facility fast. It bridges the gap between the incident and hospital care, which can be life-saving.
Yes! Our emergency toll-free number (0 8000 2255 372) is available 24/7, every day of the week. No matter the time or day, help is just one call away.
Emergency Response Africa (ERA) offers a connected emergency care system, not just an ambulance. Unlike traditional ambulance services, ERA coordinates the entire emergency response process from real-time dispatch, triage, on-site care, to hospital coordination. Our growing network of verified responders and hospitals ensures faster, smarter, and more reliable care when minutes matter most.
No, ERA is a social enterprise, a for-profit company committed to solving critical healthcare challenges and saving lives. Our mission is to ensure fast and reliable emergency care across Africa.
Contact Us
Need help now? Call our toll free number
0 8000 2255 372
