Products & Services
Signal Software and 24/7 Command Center
Our 24/7 Emergency Command Center is at the center of every successful emergency response. Reliability and continuity are crucial during any emergency situation and individuals, businesses, and governments need a 24-hour, 7 days a week, 365 days a year emergency care system. The Emergency Response Africa Command Center, powered by our proprietary Signal Software system provides a central coordination point to ensure fast, seamless responses across thousands of kilometers. Emergency Response Africa (ERA) has the experience, manpower, and reach to keep you emergency proof all through 24/7.
How does our Command Center work?
Care begins from the moment an emergency is reported through the Signal mobile app or 24/7 toll-free emergency helpline. Our Command Center is staffed by qualified Emergency Medical Dispatchers who immediately triage each case and dispatch a rapid response team, while providing phone-based first aid support, and the reassurance that can calm even the most intense situations. Our Medical Dispatch and Response teams operate in line with global best practices for prehospital care.
Signal by ERA
Speed Powered by Technology
The Signal by ERA software platform is an innovative ecosystem of applications designed to facilitate fast, seamless emergency dispatching, end-to-end communication and data transfer. Using GPS-location and smart dispatching, Signal gets care to those who need it most, when they need it most.
Get emergency-ready by downloading Signal by ERA on the Apple or Google Play Store and registering. Request any of our services with the touch of a button, and get the help you need.
FAQs
How does Emergency Response Africa work?
When someone calls ERA, a trained First Responder will be notified on our app and be at the scene of your emergency in minutes. They will stabilize the emergency victim, treat where possible, and if advanced care is required, facilitate transport to one of our Emergency-Ready Hospital Partners. Our medics are highly trained, certified, and provided with quality equipment to deliver care in almost any setting. Whether you’re at home or on the roadside, you know you’re covered. Learn more about our plans.
I currently have a health insurance plan, why do I need emergency medical cover?
In an emergency, urgent care at the scene gives the highest chance of survival. While most health insurance plans are excellent as soon as you get to the hospital, Emergency Response Africa helps you get access to health services before getting to the hospital. We are currently building relationships with HMOs to make our service available as part of your insurance package. You can help us achieve this by referring us to your provider. Please make an introduction by emailing contact@emergencyresponseafrica.com.
Can I call the toll-free number anytime?
Yes! Our emergency helpline is available 24/7 and you can speak with a qualified medical professional. The on-site First Responder service is currently available 7 days a week between 9 am and 5 pm, while medical transportation to a hospital is available 24 hours a day, 7 days a week. Call us when you need it and get end-to-end care. For non-emergency inquiries, you can email us at contact@emergencyresponseafrica.com.
What is the difference between ERA and other ambulance services?
ERA is the only prehospital care provider that offers both on-site First Responder services and medical transportation. The on-site First Responder service dispatches Medical First Responders on motorcycles in minutes who can triage, treat and discharge patients at the scene of the emergency. Medical transportation allows patients to be moved by ambulance to one of our Emergency-Ready Hospital partners. This approach saves time and money, ensuring you get the right level of care fast.
Is Emergency Response Africa a non-profit organization?
No. ERA is a social-enterprise, designed to be both affordable and profitable. We charge a subscription fee, entitling you to call us whenever you are in need. Our promise to you is that we will treat your emergency with urgency, excellence, and empathy, and you will get value for your money. Learn more about our plans.
