Products & Services
Medical First Responder Service
Emergency Response Africa is building Africa’s largest network of community-based First Responders, who
can provide first aid in minutes to a variety of common emergency situations.
can provide first aid in minutes to a variety of common emergency situations.
Motorcycle Medic Response
When a patient is in critical condition, heavy road traffic should not be the difference between life and death. Our Motorcycle Medic Response is made up of medical professionals who can cut through traffic to arrive on the scene within a few minutes. Motorcycle Medics arrive fully equipped to resuscitate and stabilize patients, while waiting for the ambulance to arrive. Motorcycle Medics travel with:
- Fully-stocked trauma kit
- Automated External Defibrillator (AED)
- Portable Nebulizer
- Oxygen Administration Equipment
For organizations that do not require a full ambulance standby, a Motorcycle Medic is an excellent, affordable option for 24/7 onsite response with access to ambulance services on an as-needed basis.
Estate First Responder Network
Our Estate First Responder Network enables residential communities to build a trusted network of volunteer Community-based First Responders who are equipped to provide immediate first aid treatment in emergencies before professional emergency help arrives.
The Estate First Responder Network is essential for bringing critical emergency services directly to homes in all residential estates. Emergency Response Africa will train selected volunteers in each residential estate, with core first aid and emergency response skills to provide the first line of response when household emergencies occur. As trusted members and residents of their estates, Estate First Responders will:
- Be trained to recognize early warning signs of emergency situations and know when to call for help.
- Be trained to communicate effectively with ERA’s Medical Dispatchers to achieve the fastest response.
- Be trained to deliver First Aid while help is on the way and support a successful handover of the emergency victims to ERA.
They will also:
- Help individuals and families in their respective estates make informed decisions about their health and well-being during emergencies.
- Educate residents on practical emergency prevention and first aid.
- Liaise with ERA to support emergency preparedness initiatives within the estate.
Estates that are part of the Network benefit from faster and more effective emergency response (24/7: day and night), increased safety and confidence of residents, thus building a safer and more cohesive community.
FAQs
How does Emergency Response Africa work?
When someone calls ERA, a trained First Responder will be notified on our app and be at the scene of your emergency in minutes. They will stabilize the emergency victim, treat where possible, and if advanced care is required, facilitate transport to one of our Emergency-Ready Hospital Partners. Our medics are highly trained, certified, and provided with quality equipment to deliver care in almost any setting. Whether you’re at home or on the roadside, you know you’re covered. Learn more about our plans.
I currently have a health insurance plan, why do I need emergency medical cover?
In an emergency, urgent care at the scene gives the highest chance of survival. While most health insurance plans are excellent as soon as you get to the hospital, Emergency Response Africa helps you get access to health services before getting to the hospital. We are currently building relationships with HMOs to make our service available as part of your insurance package. You can help us achieve this by referring us to your provider. Please make an introduction by emailing contact@emergencyresponseafrica.com.
Can I call the toll-free number anytime?
Yes! Our emergency helpline is available 24/7 and you can speak with a qualified medical professional. The on-site First Responder service is currently available 7 days a week between 9 am and 5 pm, while medical transportation to a hospital is available 24 hours a day, 7 days a week. Call us when you need it and get end-to-end care. For non-emergency inquiries, you can email us at contact@emergencyresponseafrica.com.
What is the difference between ERA and other ambulance services?
ERA is the only prehospital care provider that offers both on-site First Responder services and medical transportation. The on-site First Responder service dispatches Medical First Responders on motorcycles in minutes who can triage, treat and discharge patients at the scene of the emergency. Medical transportation allows patients to be moved by ambulance to one of our Emergency-Ready Hospital partners. This approach saves time and money, ensuring you get the right level of care fast.
Is Emergency Response Africa a non-profit organization?
No. ERA is a social-enterprise, designed to be both affordable and profitable. We charge a subscription fee, entitling you to call us whenever you are in need. Our promise to you is that we will treat your emergency with urgency, excellence, and empathy, and you will get value for your money. Learn more about our plans.
