Frequently Asked Questions
FAQ
QUESTIONS ABOUT ERA
How is this different from our current health plan (HMO)?
From experience, in an emergency, most HMO plans work excellently as soon as a person reaches a network hospital, but it is usually in the gap between the scene of the emergency and the arrival at an appropriate hospital that the most damage is done and life could be lost. Our service offers
- 24/7 access to our toll-free line staffed by emergency medics - meaning the patient gets phone first aid from the moment a call is placed
- Handy emergency request mobile app - Signal by ERA for accurate location and tracking
- Largest network of First Responders in the community (sometimes on a motorcycle) and ambulances - meaning we get to the scene faster than anyone, as little as 15 mins
- Communication and referral to a network of verified emergency ready hospitals - meaning patients avoid being sent from place to place looking for treatment, they are accepted and treated in as little as 5 mins
- Additional benefits for corporates like First Aid training and certification, emergency readiness assessments, ambulance coverage for events etc. are provided
Is it a must to work with ERA’s network of partners?
Our partners are all emergency-ready accessed hospitals but it is not a must that you work with our partners, we encourage you to do that basically because we are sure that you would get the best service from our partners.
QUESTIONS ABOUT ERA SERVICES
What is the ideal ratio of trained first aiders to a location of about 500 persons?
Ratio 1 to 50 persons
What is ERA’s Average response time for a location in the Ikeja axis?
An average response time for a location within Ikeja is 15-20 minutes depending on traffic.
What is ERA’s Average response time for a location outside of Ikeja?
An average response time for a location outside Ikeja is 30 minutes depending on traffic.
What happens if we exhaust our callouts for the year?
Every callout you make after exhausting callouts for the year attracts a charge of #35,000 and #60,000(Ambulance)
When there is an emergency do we have to wait for a responder to get there?
No, when you call our toll-free line, we also offer phone first aid such that anybody at the scene of the incident can offer emergency care to the victim while a responder is on his/her way to the scene.
